Terms & Conditions

1. Agreement to Terms

Welcome to Ganesha Travels. These **Terms and Conditions** ("Terms") constitute a legally binding agreement between you and Ganesha Travels regarding your use of our services, including but not limited to bus transportation, tour packages, and related travel services.

By accessing our website, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

For the purposes of these Terms and Conditions:

• **"Company," "We," "Us," or "Our"** refers to Ganesha Travels.
• **"Customer," "You," or "Your"** refers to the individual or entity using our services.
• **"Services"** refers to all travel-related services provided by Ganesha Travels.
• **"Booking"** refers to a confirmed reservation for our services.
• **"Website"** refers to our online platform and any associated applications.
• **"Passenger"** refers to any person traveling using our services.

3. Booking and Reservations

3.1 Booking Process

All bookings must be made through our authorized channels, including our office, website, phone, or authorized agents. A booking is considered confirmed only when you receive a **booking confirmation** from us via email, SMS, or other communication methods.

3.2 Accuracy of Information

You are responsible for ensuring that all information provided during the booking process is **accurate and complete**. This includes passenger names, contact details, travel dates, and special requirements. We are not liable for any issues arising from incorrect information provided by you.

3.3 Booking Confirmation

Upon successful booking, you will receive a confirmation containing your booking reference number, travel details, and payment information. Please **verify all details** in the confirmation and notify us immediately of any discrepancies.

3.4 Minimum Age Requirements

Passengers **under the age of 18** must be accompanied by an adult guardian. Unaccompanied minors will not be permitted to travel unless prior written consent and arrangements have been made with our management.

4. Payment Terms

4.1 Payment Methods

We accept various payment methods including cash, credit cards, debit cards, online banking, and digital wallets. All prices are quoted in **Indian Rupees (INR)** unless otherwise specified.

4.2 Payment Schedule

**Full payment is required** at the time of booking unless otherwise agreed in writing. For group bookings or special packages, a deposit may be required with the balance due before the travel date.

4.3 Pricing

All prices displayed are **subject to availability** and may change without prior notice. We reserve the right to correct any pricing errors on our website or in any other communication. In case of a pricing error, we will notify you and give you the option to cancel your booking without penalty.

4.4 Taxes and Fees

All applicable taxes, service charges, and government fees are included in the quoted price unless otherwise stated. Additional charges may apply for excess baggage, special services, or route changes.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

Cancellation requests must be submitted in writing. Refunds are subject to the following scale:

• Cancellations made **48 hours or more** before departure: **75% refund**
• Cancellations made **24-48 hours** before departure: **50% refund**
• Cancellations made **less than 24 hours** before departure: **No refund**
• No-show: **No refund**

5.2 Company Cancellations

In the event that we cancel your booking due to operational reasons, weather conditions, or circumstances beyond our control, you will be offered the option of:

• Full refund of the amount paid.
• Rescheduling to an alternative date without additional charges.
• Credit towards future travel with us.

5.3 Refund Processing

Approved refunds will be processed within **7-14 business days** to the original payment method. Processing time may vary depending on your bank or payment provider.

5.4 Non-Refundable Items

Certain promotional fares, special packages, and add-on services may be **non-refundable**. These will be clearly indicated at the time of booking.

6. Rescheduling and Changes

Requests to modify your booking, including date or time changes, must be made at least **24 hours before the scheduled departure**. Changes are subject to availability and may incur additional charges. We reserve the right to modify schedules, routes, or services due to operational requirements or circumstances beyond our control.

7. Passenger Responsibilities

7.1 Check-in Requirements

Passengers must arrive at the departure point at least **30 minutes before** the scheduled departure time. We reserve the right to deny boarding to passengers who arrive late.

7.2 Travel Documents

Passengers must carry **valid government-issued photo identification** at all times during travel. Failure to present valid identification may result in denial of boarding without refund.

7.3 Prohibited Items

Passengers are prohibited from carrying:

• Illegal drugs or controlled substances.
• Weapons, explosives, or hazardous materials.
• Flammable liquids or gases.
• Items that may cause discomfort or danger to other passengers.
• Alcohol for consumption during travel.

7.4 Conduct

Passengers must behave in a **respectful and lawful manner** at all times. We reserve the right to refuse service or remove any passenger who:

• Behaves in an abusive, threatening, or disruptive manner.
• Appears to be under the influence of alcohol or drugs.
• Refuses to follow crew instructions or safety procedures.
• Violates any applicable laws or regulations.

8. Baggage Policy

8.1 Baggage Allowance

Each passenger is entitled to **one piece of checked baggage (maximum 20 kg)** and **one piece of hand luggage (maximum 7 kg)**. Excess baggage may be subject to additional charges.

8.2 Liability

While we take reasonable care of passenger baggage, we are **not liable for loss, damage, or delay** to baggage except in cases of proven negligence. Passengers are advised not to pack valuable items, money, jewelry, or important documents in checked baggage.

8.3 Fragile Items

We do not accept liability for damage to fragile items unless they are properly packed and declared at the time of check-in with appropriate additional charges paid.

9. Liability and Insurance

9.1 Limitation of Liability

Our liability for any loss, damage, or injury arising from the use of our services is **limited** to the extent permitted by applicable law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

9.2 Force Majeure

We shall not be held liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, acts of terrorism, war, or pandemics.

9.3 Insurance

We maintain appropriate insurance coverage for our operations. However, we strongly recommend that passengers obtain their **own travel insurance** to cover personal belongings, medical expenses, and trip cancellations.

10. Safety and Security

Your safety is our top priority. We maintain our vehicles to the highest safety standards and comply with all applicable safety regulations. Passengers must comply with all safety instructions provided by our crew members. **Seat belts must be worn at all times** when the vehicle is in motion.

11. Privacy and Data Protection

We collect, use, and protect your personal information in accordance with our **Privacy Policy**. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. Please refer to our separate Privacy Policy document for detailed information on how we handle your data.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Ganesha Travels and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our **express written permission**.

13. Complaints and Disputes

13.1 Customer Service

If you have any complaints or concerns about our services, please contact our customer service team immediately. We are committed to resolving all issues **promptly and fairly**.

13.2 Dispute Resolution and Governing Law

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts in **New Delhi, India**. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14. Amendments, Severability, and Entire Agreement

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. If any provision is found to be invalid, the remaining provisions shall continue in full force. These Terms, along with our Privacy Policy, constitute the **entire agreement** between you and Ganesha Travels.

15. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at the following address:

Ganesha Travels
A-26, F.F, Gokhale Market
Inter State Bus Terminal, Mori Gate
New Delhi, Delhi 110054
Phone: **+91-7357636243**
Email: **info@ganeshaofficial.in**